National Adult Protective Services Association (NAPSA) Monthly Scam Advice Forum

Emma Fletcher will introduce the FTC’s Sentinel database and present an overview of what the data reveals about older adults’ experiences with scams. The session will also highlight the latest Data Spotlight on text scams, including the rising trend in reported losses from scams initiated by text message and the top five most-reported text scams. In addition, information will be shared about free consumer protection resources available from the FTC.

 This forum will not be recorded so be sure to register and attend!

SPEAKER: Emma Fletcher joined the Federal Trade Commission’s Bureau of Consumer Protection in 2017 as a Presidential Management Fellow. She previously served in the Division of Consumer and Business Education and currently serves in the Division of Consumer Response and Operations, focusing on projects at the intersection of data analysis and consumer education. Ms. Fletcher authors FTC’s Consumer Protection Data Spotlight publications, exploring trends seen in reports to the FTC’s Consumer Sentinel Network. She previously worked as the Director of Scam and Fraud Initiatives at the Better Business Bureau. Ms. Fletcher received her B.S. in psychology from James Madison University and holds a master’s degree in public administration from George Mason University.