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Join for an interactive virtual training designed specifically for aging service professionals working with older adults in community-based settings and programs.
In this session, we will explore the underlying factors that inform difficult interactions, to move towards increased empathy. We will identify personal responses to stress to take steps to “show up” for ourselves and set up for success. We will also learn targeted skills to set boundaries and communicate effectively with clients in distress. This approach is for more common, daily encounters in our settings that are difficult without being imminently dangerous.
Speaker: Alexandra Webb, LCSW, SVP for Training and Initiatives, Service Program for Older People